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Retail Operations Manager
Retail Operations Manager job description
- Accra, Ghana
- USD 3 000 (Net Savings) + Expatriate Benefits on bachelor status.
The Retail Manager will oversee all of the daily Operations of the mega Store. They need to be passionate about delivering exceptional levels of customer service and fulfilling all the KPI’s.
She / He will manage the store’s employees, including their hiring, performance evaluation, scheduling and assigning duties and responsibilities by training, coaching and developing the team.
The Retail Op’s Manager will be responsible for motivating & engaging the team and will ensure the staff represents and embraces Melcom Values and understand the organizational goals.
Key Responsibilities
- Manage rotas ensuring adequate cover for the shop floor for customer service opening & closing times, replenishment. Sending a month in advance to the team.
- Lead and be responsible on recruitment, interviews, selection, training and development of new employees.
- Carry out annual performance reviews on each team member in order to manage and motivate individuals as well as providing clear direction and support.
- Responsible for the induction and development of the team by providing on the job training and assessing progress, through written reviews and probations.
- Completing payroll activities, including sending new starter, employee changes and leaver information to HR accurately and on time.
- Train and develop the team to ensure they deliver outstanding customer service.
- Reviewing the team performance providing immediate feedback (both positive and development) in order to recognize and praise excellent performance and to develop areas of need.
- To identify and proactively manage any poor performance issues using appropriate company policy.
- Completing and updating all retail targets and communicate to the team.
- To ensure all HR and H&S policies and procedures are adhered to.
- Support the Head of Retail by ensuring a consistent and exceptional standard of customer service in all retail locations.
- Build a good supportive relationship with Head office team.
- Communicate effectively both verbally and written.
Key Result Areas
- Process Management
- Revenue Management
- Employee & Customer Management
- Inventory Management.
Education Qualifications
- Bachelor’s or Master’s Degree
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