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Chief Operations Officer (COO)
Chief Operations Officer (COO) job description
- Aviation & Road Transport
- Gauteng, Kempton Park
- R100K – 120K per month, Fuel, Cell phone
As COO, you’ll work closely with the CEO and Executive team to shape organisational strategy, drive operational efficiency, and ensure sustainable business growth. You’ll oversee key business functions — from finance and operations to customer relationships, compliance, and risk management — while leading with integrity and fostering a culture of accountability, innovation, and high performance.
Key Responsibilities
Strategic Leadership & Business Management
- Collaborate with the CEO and leadership team to set and drive organisational vision, operational strategy, and long-term business objectives.
- Develop and implement business strategies and plans aligned with company goals.
- Oversee company operations and ensure teams are performing at peak productivity.
- Foster an inclusive, growth-oriented workplace culture.
- Set clear performance expectations and provide mentorship and coaching to management teams.
Operational Excellence
- Develop, lead, and execute operational strategies that enhance efficiency and support overall business objectives.
- Streamline workflows and implement best practices to improve productivity and cost-effectiveness.
- Identify and drive continuous process improvements across departments.
- Oversee financial systems, controls, and budgets in collaboration with the finance team.
- Identify cost-saving opportunities while maintaining service excellence.
Customer & Partnership Management
- Build and maintain strong client relationships, ensuring customer satisfaction and long-term retention.
- Negotiate and manage partnership agreements and SLAs to achieve mutually beneficial outcomes.
- Lead customer service initiatives that enhance business growth through upselling and cross-selling opportunities.
Analytics, Risk & Performance Management
- Analyse operational and financial data to support informed decision-making.
- Monitor macroeconomic and industry trends to identify risks and opportunities.
- Implement strategies and systems to mitigate operational and financial risks.
- Oversee management reports, departmental objectives, and key performance indicators (KPIs).
Compliance, Governance & Auditing
- Ensure full compliance with all relevant laws, regulations, and industry standards.
- Oversee internal audits, regulatory adherence, and policy development.
- Maintain robust governance frameworks and ensure integrity of reporting and documentation.
Talent, Technology & Culture
- Lead and develop high-performing teams aligned with company values and vision.
- Partner with leadership to drive an organisational culture of learning, improvement, and results.
- Leverage technology and data-driven tools to enhance business efficiency and innovation.
Functional Training (Preferred)
- Leadership
- Compliance Management
- Operations Management
- Business Risk Management
- Strategic Business Management
- Financial Systems & Controls
Minimum Qualifications
- Master’s degree in Business Administration, Marketing, Finance, or Business Management (or equivalent) – Completed OR in progress will be essential.
Experience & Expertise
- Minimum 10 years’ experience in the Transport Industry, with at least 5 years in a senior leadership role.
- Strong understanding of supply chain, finance, and customer service operations.
- Experience in aviation and road freight advantageous.
- Proven leadership in developing teams and managing multi-departmental operations.
Technical & Behavioural Competencies
- Advanced proficiency in Microsoft Office
- Data/financial analytics.
- Strong knowledge of cost, revenue, and cash management.
- Understanding of Basic Conditions of Employment and Industrial Relations.
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